ev77's Privacy Policy
The security of your personal information is ev77's top priority. We follow strict SSL encryption and transparent data management practices.
1. Introduction & Scope
ev77 ("we", "our", "platform") is committed to providing a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes how ev77 collects, stores, processes, and protects your personal information.
This Policy applies to ev77's website, mobile version, and your use of our services. By registering or logging in to our platform, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
We take user privacy very seriously. Our goal is to keep your information secure and to be fully transparent about the purpose for which you provide it. ev77 processes your data in accordance with international standards and best practices.
2. Information We Collect
ev77 collects two main types of information: information you voluntarily provide, and information that is automatically collected while you use our services.
2.1 Information You Provide Directly
- Identity information: Full name, date of birth (for age verification — only users aged 21 and above may open an account)
- Contact information: Email address, mobile number
- Financial information: bKash, Nagad, or Rocket account numbers (for processing transactions)
- Identity verification documents: National ID card or similar document details, when required
- User preferences: Language settings, gaming preferences, and account customisation details
2.2 Information Collected Automatically
- Technical information: IP address, browser type and version, operating system
- Usage information: Pages visited, session duration, click patterns
- Transaction information: Deposit and withdrawal history, amounts, dates, and times
- Gaming records: Play history, bet amounts, win and loss records
- Device information: Device identifier, screen size, connection type
3. How Information Is Collected
ev77 collects information through the following methods:
- Registration forms: Information you provide directly when creating an account
- Login activity: A record of each login through the ev77 Login page
- Payment processing: When transactions are completed via bKash, Nagad, or Rocket
- Customer service communications: Information provided when contacting us via 24/7 live chat or email
- Cookies and similar technologies: Data collected automatically while browsing the website
- Third-party verification: From approved service providers for identity verification, when required
We never collect extra or unnecessary information without your consent. Every piece of information collected is used for a specific, legitimate purpose.
4. Purpose of Using Information
ev77 uses collected information for the following legitimate purposes:
4.1 Account & Service Management
- Creating, verifying, and securing accounts
- Ensuring age verification (21 and above)
- Managing login and account access
- Providing gaming services without interruption
4.2 Financial Transactions
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Detecting and preventing fraud
- Maintaining financial records and transaction history
- Correctly distributing bonuses and rewards
4.3 Customer Service & Communication
- Providing 24/7 live chat and email support
- Sending important account-related notifications
- Diagnosing and resolving technical issues
- Responding to user complaints and queries
4.4 Responsible Gaming
- Detecting and preventing harmful gaming behaviour
- Enforcing user-defined limits
- Complying with self-exclusion requests
4.5 Platform Improvement
- Improving website performance and user experience
- Conducting security analysis and addressing cyber threats
- Reviewing and improving service quality
5. Data Storage & Security
ev77 takes modern technical and organisational measures to ensure the security of your personal information. The key elements of our security framework are:
- SSL/TLS encryption: All communication between your browser and our servers is encrypted. When you see "https" and a padlock icon in the website address bar, the connection is secure.
- Encrypted database: Your sensitive information is stored using industry-standard encryption.
- Access controls: Only authorised staff can access the information necessary for their specific duties.
- Regular security reviews: Our systems are regularly tested to identify potential vulnerabilities.
- Two-factor authentication: An option to add an extra layer of security to your account is available.
- Data minimisation: Only the information necessary to provide the service is collected.
5.1 Data Retention Period
We retain your information for as long as your account is active. After account closure, certain information may be retained for the applicable period to meet legal obligations, resolve financial disputes, or prevent fraud. Once that period ends, the information is securely deleted or anonymised.
5.2 Response to a Data Breach
In the very rare event of a security breach, ev77 will act promptly and notify affected users in a timely manner. Our incident response plan is always in place.
6. Sharing Information with Third Parties
ev77 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances in order to provide services:
6.1 Service Providers
We work with trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket), hosting providers, and security services. These providers receive only the information necessary for their specific function and are bound by our strict confidentiality agreements.
6.2 Game & Technology Suppliers
Game suppliers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or others may receive the minimum information necessary to operate games. In such cases, your personal identifying information is kept to a minimum.
6.3 Legal Obligations
Information may be disclosed when required to comply with a court order, a lawful request from a law enforcement authority, or other legal obligations. In such cases, we will make every reasonable effort to notify you.
6.4 International Data Transfers
Some service providers may be located outside Bangladesh. In such cases, we ensure that your information receives the same level of protection. Appropriate safeguards are maintained for international transfers.
7. Cookies & Tracking Technologies
ev77's website uses "cookies". Cookies are small data files stored in your browser that help improve the quality of our services.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security. Without these, the website cannot function properly.
- Functional cookies: Help remember your preferences (language, settings).
- Analytics cookies: Used to understand website traffic and usage patterns. This data is aggregated and not personally identifiable.
- Security cookies: Used for fraud detection and account protection.
7.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some services from functioning properly. Cookie management is generally available through the browser's "Settings" or "Privacy" menu.
8. Your Rights
As an ev77 user, you have the following rights over your own personal information:
- Right of access: You can find out what information ev77 holds about you and how it is being used.
- Right to rectification: If your profile contains incorrect or outdated information, you can correct it. This can be done through account settings or via customer service.
- Right to erasure ("right to be forgotten"): In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.
- Right to restrict processing: In certain circumstances, you may restrict the processing of your information.
- Right to data portability: You may request your information in a structured, commonly used format.
- Right to object: You may object to the processing of your information for specific purposes.
- Right to withdraw consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise these rights, please email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.
9. Protection of Minors
ev77 provides services only to those aged 21 and above. We do not knowingly collect any information from minors or allow them to use our platform.
Age verification is a mandatory step during registration. If a user creates an account by providing a false age, ev77 reserves the right to cancel that account and all associated information will be deleted immediately.
If a parent or guardian believes that their minor child has created an account on our platform, please contact [email protected] immediately. We will take prompt action.
10. Policy Changes
ev77 may review and update this Privacy Policy from time to time. Changes may be made in response to service improvements, the addition of new technologies, legal changes, or security concerns.
For any significant changes, we will:
- Update the "Last Updated" date at the top of the page
- We will send notifications to registered users via email
- We will display a notification on the platform
Continued use of the platform after changes will indicate that you have accepted the updated policy. You are advised to visit this page regularly to stay informed about the protection of your information.
11. Contact
For any privacy-related questions, concerns, or to exercise your information rights, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 live chat support is available on the ev77 website
- Language: Support is provided in Bengali and English
We will try to respond to your message as quickly as possible upon receipt. Privacy-related requests are processed by our dedicated team.
Thank you for trusting ev77. Your privacy and data security are our highest responsibility.